North Coast Classics

Self-Drive Hire Reservation 

Terms & Conditions  

1 These terms 

1.1 What these terms cover. These are the terms and conditions on which we accept reservations for self-drive hire. 

1.2 Why you should read them. Please read these terms carefully. These terms tell you who we are, how we will  provide services to you, how you and we may change or end the contract, what to do if there is a problem and other  important information.  

2 Information about us and how to contact us 

2.1 Who we are. We are North Coast Classics Limited, a company registered in Scotland with company registration  number SC571693 and registered office at 24 Munro

place, Dingwall, IV15 9RQ. We trade as North  Coast Classics from Unit 2, 6 Fodderty Way, Dingwall Business Park, Dingwall IV15 9XB. 

2.2 How to contact us. You can contact us by telephoning or texting us on 07889 671812, or by writing to us at the  email address john@north-coast-classics.co.uk, or by post to our Registered Office.  

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email  address or postal address you provided to us in your booking. 

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails and  SMS. 

3 Our contract with you 

3.1 How we will accept your booking. Our acceptance of your booking will take place when we write to you to accept  it, at which point a contract will come into existence on these terms between you and us. 

4 Our services 

4.1 Cars may vary slightly from their pictures. The car you book will be the actual car provided on the  day. However, the images of the cars on our website are for illustrative purposes only. Although we have made every  effort to display the colours and sizes accurately, we cannot guarantee that your computer, mobile phone or tablet will  accurately display the colour and dimensions of the cars, thus your car may vary slightly from those images. 

4.2 Cars may vary slightly from their description. The car you book will be the actual car provided on the day. The  description of the cars on our website is for information purposes only, although we have made every effort to ensure  that the information is correct at the time of publishing. Your car may therefore vary slightly from its description. 

4.3 The scope of our services. The services provided by us will be as specified in our Invoice for the services.

4.4 No smoking or vaping in cars. We adopt a strict No Smoking policy in all our vehicles.

4.5 No animals in cars. Pets or other animals are not allowed in our vehicles. 

4.6 Hire Area. Our cars must not be taken outside our permitted hire area comprising all of mainland Scotland north of  (and including) the A85 public road (Oban/Crianlarich/Crieff/Perth/Dundee), and the Isle of Skye. 

4.7 Mileage limit. A maximum daily mileage limit (usually 180 miles) will apply to all self-drive hire agreements. 

4.8 Insurance and liability. All hirers and drivers must use and comply with the conditions of the insurance offered by  us. Except in respect of fair wear and tear or in so far as covered by the insurance, you will be liable for the costs of  

any repairs or reinstatements of any defects or damages to the car arising or occurring during the period of your hire. If  you have complied with the insurance conditions, your insurance excess liability will be restricted to £500. 

5 Your rights to make changes 

5.1 If you wish to make a change to the car you have ordered before provision of the service please contact us. We will  let you know if the change is possible. If it is possible we will let you know about any changes to the price of the car, the  timing of supply or anything else which would be necessary as a result of your requested change and ask you to  confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making  the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below. 

6 Our rights to make changes 

6.1 Minor changes to the car. We may make changes which will not affect your use of the car: 

• to reflect changes in relevant laws and regulatory requirements; or 
• to implement technical adjustments and improvements, for example to address a safety or security issue. 

6.2 More significant changes to the services. In addition, we may make more substantial changes to the car, but if  we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive  a refund for anything that you have paid up to that date. 

6.3 Changes to our terms. We may change these terms and conditions from time to time, but the terms applicable to  your booking will be the terms in force when the booking was made, unless you agree to the change or the change is  required due to a change in law. 

7 Providing the services 

7.1 When we will provide the services. We will provide the services on the date and hours set out in the booking  confirmation and/or invoice. 

7.2 What will happen if you do not give required information to us. We may need certain information from you so  that we can provide the services to you, for example, driving licence or other details of the driver(s). We will contact you  to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give  us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an  additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be  responsible for providing the services late if this is caused by you not giving us the information we need within a  reasonable time of us asking for it. 

7.3 We are not responsible for delays outside our control. If our supply of the services is delayed by an event  outside our control, for example, but not exclusive to, late return by another hirer, then we will contact you as soon as  possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be  liable for delays caused by the event. We recommend that you are covered with adequate insurance. On the contrary, if  our supply of the services is late due to our fault, then you may treat the contract as at an end straight away, but must  tell us before making use of the services. If you use the car you will lose your right to terminate but may still be entitled  to a part refund. 

7.4 Your rights if the car becomes unavailable on or prior to the service day. We will contact you in advance to tell  you that we cannot provide the services agreed, unless the problem is urgent or an emergency, for example, but not  exclusive to theft, damage or breakdown, which occurs less than 24hrs prior to the commencement of the services. If we are no longer able to provide you with the contracted car, we will give you the possibility to choose another car of a  similar specification, if available. If we are unable to provide a similar car we will offer you the possibility to choose between an alternative car and a part refund (if the booking value of the car is less than the value of the original car) or  a full refund. If you opt for the latter, the contract will be considered terminated (and Clause 7.5 will apply). 

7.5 Your rights to end the contract because of something we have done or are going to do. If you are ending a  contract for a reason set out at (a) to (f) below, the contract will end. A refund or part refund may be due from us which  will be refunded by us. This will be paid proportionally and will not exceed the total booking value, within 7 days of the  termination. The reasons are: 

• a) we have told you about an upcoming major change to the services or these terms which you do not agree to (see  Clause6.2); 
• b) we have told you about a material error in the price or description of the car you have ordered or a material increase  in the price and you do not wish to proceed (see Clause 12.3); 
• c) the supply of the car is significantly delayed because of our fault; 
• d) on the day we failed to deliver the agreed terms of service; 
• e) we have notified you we are unable to provide you with the contracted car (and no suitable alternative is available);  or 
• f) you have a legal right to end the contract because of a material breach of the contract by us.

8 Your right to end the contract 

There is no statutory right to cancel. You do not have a statutory right to change your mind in respect of contracts for  the supply of car rental services, if the contract provides for a specific date or period of performance. Therefore if you  end the contract before it is completed, where we are not at fault, you may have to pay us compensation up to the total  price for the services.  

If you want to end the contract before it is completed where we are not at fault, just contact us to let us know. The  contract will end immediately, but we will keep any money you have paid in advance as a deposit and may charge you  a cancellation fee as compensation for the costs we will incur as a result of your ending the contract. The amount of  such a cancellation fee will be dependent on the date on which you end the contract and on whether we will be able to  rebook the car. If the car is rebooked for the date or dates of your booking, we will only keep the money you have paid  as a deposit and no more money will be owed to us. 

9 How to end the contract with us 

If you want to end or cancel the contract with us you must tell us in writing. 

10 Our rights to end the contract 

10.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if: 

you do not make any payment when it is due and you still do not make payment within 7 days of us reminding you that  payment is due; or 

you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, driver’s details. 

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause  10.1, we will keep any money you have paid in advance as a deposit and may charge you a cancellation fee as  compensation for the costs we will incur as a result of your breaking the contract. The cancellation fee will be calculated  on the basis set out at Clause 8 above. 

11 If there is a problem with the service 

11.1 How to tell us about problems. If you have any questions or complaints about the service you should raise them  with us as soon as possible. You can telephone or text us on 07889 671812 or write to us at john@north-coast classics.co.uk. 

11.2 Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this  contract. Nothing in these terms will affect your legal rights. 

12 Price and payment 

12.1 Our invoice. We will let you have an invoice detailing the services we will provide and the price you will pay when  we confirm acceptance of your booking. 

12.2 Payment. We accept payment by credit and debit cards or by BACS. If you have not already done so, you must  make an advance payment of 20% of the price of the services within 3 days of the date of the invoice. If you fail to do  this, we may end the contract as set out above. You must pay the remaining balance of the invoice by the date shown  on the invoice. 

12.3 Changes to the price. We can change the price in the event of any error in the price quoted, any insurance  premium loadings to you or a change to the costs payable by us in respect of insurance of the car or any other element  of the services.

12.4 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge  interest to you on the overdue amount at the rate of 2% a year above the base lending rate of The Royal Bank of  Scotland plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual  payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue  amount. 

13. Our responsibility for loss or damage suffered by you 

13.1 We are not responsible to you for any loss or damage caused by failure to deliver the service. We are not  responsible for any further or consequential loss or damage you may incur that is a result of our failure to deliver the  service contracted, and our liability to you is limited to the amount or amounts paid by you for the service, provided we have taken reasonable care in the provision of the services. It is our recommendation and your responsibility to have  adequate insurance to cover loss or damage caused by any failure to deliver the service. 

13.2 Limitations. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This  includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or  subcontractors. 

14. Other important terms 

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these  terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will  not affect your rights under the contract. 

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your  obligations under these terms to another person if we agree to this in writing. 

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall  have any rights to enforce any of its terms. 

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these  terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining  paragraphs will remain in full force and effect. 

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that  you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of any  breach of this contract by you, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue  to provide the services, we can still require you to make the payment at a later date. 

14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by  Scottish law and you can bring legal proceedings in respect of the services in the Scottish courts.

North Coast Classics Ltd  

Unit 2, 6 Fodderty Way, 

DINGWALL  

IV15 9XB 

Phone 07889 671812 

Email john@north-coast-classics.co.uk 

Version: 2021.01

© North Coast Classics Ltd 2021